One of the most misunderstood and avoided areas of quality assurance is the root cause analysis. Most ambulatory surgery center managers have never been exposed to specific training on how to conduct a root cause analysis. You will find this webinar to be very informative and helpful in solving future incidents or negative outcomes.
The learner will be able to:
- Discuss the definition of a root cause analysis
- Discuss tools utilized to perform a root cause analysis
- Utilize a fishbone diagram tool